Refund policy
Our aim is to ensure that you are fully satisfied with the items purchased. Below is our return policy specifically designed for our international logistics operations.
You can always contact us for any return question at info@an0x1a.com.
Order Confirmation and Verification
After you place your order, we will prepare your items and send you a link to a photo or video of the actual product, including the packaging process, to your email. We will also confirm your overseas address.
If you are dissatisfied with the product upon receipt of the email, you may choose to cancel the shipment within 1 days of the email's arrival.
[i.e. 2-3 days after ordering and inform us in writing at info@an0x1a.com]
Arrival
Some regions may require policy compliance for customs clearance. Coordinate with the express delivery for self-clearance.
Exchanges
*If the product is damaged, or lost during shipping, or if there was a shipping error, please take a photo or video as evidence.
*For returns, the buyer is responsible for covering the return shipping costs. The product must be in its original packaging, undamaged, unopened, and in the same condition as when received. It should not have been worn or used. Additionally, please provide proof of purchase ID.
You have the option to request a reshipment of the item or a refund. Refunds will amount to 75% of the order total, excluding shipping fees.
For both cases mentioned above, please capture photos or videos and inform us of the order ID by sending an email to info@an0x1a.com.
[Ps]Upon receipt of the goods, if you do not like them or for inexplicable reasons, we reserve the right to decline return and refund requests. Because we sent product photos to your email before shipping and received confirmation regarding whether to proceed with the shipment. If there are exceptional circumstances, please provide an explanation, and we will handle it accordingly.
Unfortunately, we cannot accept returns on sale items or gift cards.
Incorrect Address and Uncontrollable Factors
If the package is lost due to an incorrectly provided address, we will not assume responsibility for compensation. If, upon mutual agreement, we determine the fault lies with An0x1a, you may request a reshipment or a full refund.
In case of uncontrollable factors such as epidemics, natural disasters, war, or current events that could prevent delivery, please inform us before shipment. If you confirm the shipment, we will do our best to deliver your package. However, if the package is lost under these circumstances, we will not assume responsibility.
30-Day Warranty
We offer a 30-day warranty on our products. During use, if issues arise such as pearls falling out of pearl jewelry, you may request a reshipment, or compensation of 75% of the original product price, or a separate coupon code.
*For other materials, please follow the care instructions on our website correctly. If 14k or 18k products fade due to improper care, it will not be considered a quality defect for return or refund.
*Tarnishing of silver jewelry does not constitute a quality issue. Natural stones, due to their natural textures, may have variations in grinding or minor flaws, which are not considered quality issues.
Shipping Address
Please provide an accurate shipping address for successful delivery. We will confirm the shipping address with you before sending it.
Refunds Operational Process
1.Confirm receipt of the goods in the store.
2.We will inform you about the approval or rejection of your refund once we have received and inspected your return.
3.If the refund is approved, it will be automatically processed back to your original payment method within 10 business days.
Please note that it may take some time for your bank or credit card company to process and display the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@an0x1a.com.
After confirming the receipt of the returned item, we will deduct the losses caused by manual logistics (approximately 15-25% of the product amount) from the refund amount and transfer the remaining amount to your original purchasing account.
We will also notify you via email.
Please carefully read our return policy, as described above, for more detailed information.
Contact Us
For any questions about the return policy, or to initiate a return, please feel free to contact us at info@an0x1a.com.
Final Note
We hope you will be satisfied with your purchase and come back to order more. As our products are handmade, please cherish them.
They are creations fashioned for the purpose of beauty; do not arbitrarily discard them.
Especially when it comes to shopping, if you own it at a moment in the world, please do not casually abandon this decision.
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An0x1a